Glossary

Short definitions to keep language clear and consistent.

Quick win

A small, low‑risk change that delivers visible value within weeks.

Pilot

A limited, time‑boxed implementation to validate outcomes before scaling.

Adoption

Helping teams use new tools and processes day‑to‑day through training and support.

KPI

A metric that shows if a change is working — for example, conversion rate or cycle time.

Roll‑out

Expanding a proven solution to more teams or markets with a clear plan.